She thought I was making her day, but in reality, she made mine


I have a bit of a different story for you all today, but I hope you enjoy it all the same.

I was having a really terrible day yesterday, to the point where I wasn’t sure if I’d be able to finish my work day due to my anxiety. I work in a call center(obviously) booking hotel rooms, and call after call was just butthole after butthole. People interupting me, people demanding a discount before they even hear the rates, people not wanting to answer simple questions that help to determine the answer to THEIR question. I came so close so many times to having an anxiety attack and leaving early, with the only saving grace being that we were slow, so I had time to decompress between calls.

And then, this wonderful woman called my phone.

She told me she was booking a room for her mom, because her dad died and she didn’t want her mom to be all alone while they moved her out to them. I told her I was sorry for her loss, and I could hear her smile. We continued the call, and she was so kind, thanking me profusely as I simply did my job for her, because I was making it so easy for her. It IS easy when people let me do my job without a fight, but I obviously couldn’t tell her this. She then started going on about how much I needed a raise, that she would let management know at the hotel how I took care of her, and I asked if she wanted me to transfer her to my supervisor after the room was booked. We’re supposed to let guests assume we work at that location as long as they don’t ask, but I knew that the hotel management wouldn’t really care, which is why I offered. She accepted, and I went ahead and transferred her after we booked her mom’s room. I know she thought I was making her day, but in reality, I was the one who really benefited from that call. Not because she wanted to tell my boss nice things about me, but because of how kind and sweet she was.

If you’re out their ma’am, I wish you and your family the best. And thank you for your kindness, because it really meant a lot.


What do you think?

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You will get me a supervisor do it now.

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