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Scorecards

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My micromanaging supervisor listened to some of my calls and at the end of every call we have to say “Thank you for calling *insert healthcare name here* have a good day.

That pain docked me 10 points because I should be saying thank you for choosing *insert healthcare name here* and instead of good day it needs to be great or fantastic.

I hate this place.

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The Book Thief

Well that doesn’t help the customer!