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We don’t know where you’ve worked…

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So I work for a college loan company and one of the call types I get is for our public service loan forgiveness program, where if you’ve worked in public service or for the government for ten years while also making payments for those ten years, your loan is eligible to be completely forgiven. Ten tears of work, ten years of payments, I feel like that’s about as self-explanatory as self-explanatory gets. But then I got to talk to this guy…

Caller: “I submitted a form for pslf but I didn’t include all the places I’ve worked. I need you to tell me what jobs I still need to submit applications for.”

Me: “Well, on your previous submissions you’ve listed (place), (place), and–”

Caller: “I don’t need to know what places I’ve already submitted! I need to know what places I *STILL NEED* to submit!”

Me: “I’m sorry, I don’t understand what you’re asking.”

Caller: “Where…else…have…I…worked?”

Me: “We don’t have a list of every company you’ve worked for.”

Caller: “What the hell are you talking about?”

Me: “Sir, we only know what jobs you’ve held if you’ve already sent us a form telling us you’ve worked there.”

Caller: “That doesn’t make any sense! You just listed a bunch of my previous jobs!”

Me: “Because you submitted forms about those jobs. We don’t just KNOW where you’ve worked. You have to TELL us–”

Caller: *confused caveman noises for nearly an hour*

And I’m expected to believe these people graduated college.

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Why are callers so miserable?

Sinking ship