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He said “hello, my name is Mr Smith we spoke on Friday and I would like an update.” I said of course, I can look into that, could I take your details please ” he said “don’t you remember me? I spoke to you personally, my name is Mr. Smith” eventually I managed to get the information out of him, it was me he spoke to on the Friday but I’m not sure why he expected me to remember him, I spoke to 65 customers on Friday!
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