[ad_1]
Im in the repair chat department for a well-hated telecommunications company. Being that im in repair I can explain your bill and give options about possible promotions (except retention promos) but i cant apply them.
*after helping with initial issue*
Me: Was there anything else i could assust you with today?
Cx: can you answer some billing questions?
Me: Of course i can answer some questions. How can i help?
Cx: is there a way to lower my bill?….gives life story of struggle
Me: *gives info about govmnt funded program*
Cx: i see there are new promotions for new customers. I should qualify for those. Can you apply that please?
Me: Because you are an established customer you are not eligible for our new customer promotions. But i can send you that email for the ACP. Whats a food email for you?
Cx: Well i need my bill lowered.
Me: *gives other options to lower bill, states i dont have any current promos that i can apply*
Cx: 🤣 (exact emoji used)
You said you could help.
Me: I said i could answer questions. *gives retention number and explination*
Was there anything else i could assist you with in the meantime?
Cx: 🤣 (again)
No
You’re useless
Me: *generic closing*
[ad_2]