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This is really just me venting, but would appreciate insight if someone relates or has had a similar experience. I would like to feel like not the only one haha.
I started working for a call centre in October 2021. I had done about 3-4 weeks at another just before this and didn’t mind it too much.
As far as call centers go, this one is not so bad. It’s the contact center for a university, so there is around 4 months of peak period each year where it is back to back calls, but other than that you get a minute or two between them and get to do email and webchat work as well. People are generally not rude or abusive, and it’s mostly queries rather than problem solving. Anything too complicated I just refer to another team.
However, over the last year or so, I feel like I have lost so many of my good traits because of this job. I don’t feel as confident, I’m not as extroverted, not as curious, I hate helping people, I’ve even put on weight. I’ve even started to feel a little socially anxious which is the opposite of my personality and not something I’ve experienced before 🙁
This place is just killing my soul. I’m so sick of having the same 5-10 conversations week in, week out. I’m sick of the constant emphasis on ‘values’, ‘our mission’, and ‘professional development’ when there is no scope for any of that in my work because I am basically a robot for people who can’t be bothered to read the info on our website. Honestly ChatGPT could do my job if it could talk.
I feel like I’m an NPC ffs, just having a short evening in the same room I spent my whole day working in, going to bed, and repeating the process. We have a once a month meeting with our team manager to review metrics and quality. Every month I get “you’re doing fine”. Like a lot of people here, my manager is extremely passive about work. Some of my colleagues have been working the same job as me for like 10 years and seem completely okay with that, they say they have no intention of leaving and that it’s a good place to work – basically just makes me feel like I’m a weirdo for not being able to handle it.
I’m having many long comfort breaks, ACW way over target, I even do call avoidance sometimes when I am feeling really bad. I can see evidence of all of this on my stats but neither WFM or my manager care.
I’m leaving soon. I’ve applied for other jobs and I’m studying to be a lawyer on my weekends, so this isn’t forever. It can’t come soon enough. I fantasise about getting fired lol.
/rant
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