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This is my first job straight out of uni, sorry for the rant.
I asked my agency for an admin role, “you can be a claims handler” they said. Great! I think. I do the training, it’s calling clients and offering appointments to policy holders.
I started in the summer so there were fewer claims. The workload was great and the policy holders were generally nice. I am slowly given more responsibilities like invoicing and quotations. I work very hard and am offered a permenant role, its is less pay than as an agency worker but I need the stability. Then it goes to shit.
My coworker suddenly quit and is not replaced, I take on their workload. A manager comes into work drunk one day and then goes off sick, I am sworn to secrecy. The coworker has still not been replaced and we slowly get more and more claims in as the weather changes. I am staying in late to check and recheck my work for mistakes, because I am given “friendly feedback” regardless of the fact I am doing 2 peoples workload. There is me and one other person on shift, they go on lunch and I take calls back to back nonstop, I get 45 seconds in between calls to make notes.
I find out there are call audts and I am being marked down for saying “improper” words like “brilliant” and “great”. My toilet breaks are timed and I get “friendly feedback” if I go over the limit of 6 minutes. I get punished if I do not memorise the policy documents that are 30+ pages long and differ for each client. I also take calls for a different office when they are closed, I have little training on how their system works but I get “friendly feedback” for making mistakes anyway .
There are other things as well. I am writing this because I am waiting to be told off tomorrow for costing the company money for logically doing what the client instructed me to do with the incorrect information I received. I have also been ill with covid and they have done nothing but make my life harder, I am struggling to talk on calls because I take so many in a row and end up not being able to breathe. I missed a training session because nobody told me about it (and was ill with covid) and then had snide comments made about me by management.
Lesson learnt, I am 👌 this close to quitting and will never go above and beyond again
Edit: I made this post late last night in tears because of stress. Reading back over it in the morning and looking at the comments has been completely eye-opening. I just want to say thank you, I can’t believe I am putting myself through this. I am looking for a new job starting now and I am never working like this again. What I’ve mentioned is only the iceburg of issues I could remember off the top of my head.
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