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There is no car ferry sir

I’ve told this story a couple times in comments a long time ago so if it sounds familiar, that’s probably why. I worked at a foot ferry service from “Portland” to “Redmond” (not actual city names). I was working next to the people who answered calls and overheard (and employee told story afterwards) the following conversation:

Larry (not real name): Hello, thank you for calling (company name), this is Larry, how may I help you?

Customer: Hi, is this the car ferry from Portland to Redmond?

Larry: No sir, there is no car ferry from Portland to Redmond, our ferry is a passenger only ferry.

Customer: But it says you guys have a car ferry right here on my map!

Larry: Well sir, when when was your map made?

Customer: …1999

Larry: Well, that would be the issue sir.

Customer grumbles and then hangs up. About 10 minutes later, Larry’s phone rings again.

Larry: Hello, thank you for calling (company name), this is Larry, how may I help you?

(same) Customer: Hi, is this the car ferry from Portland to Redmond?

Larry: Sir, there was no car ferry from Portland to Redmond 10 minutes ago, and there is not one now.

Gotta love those customers who think getting a different employee will get a different result, lol /s

What do you think?

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Why do people argue over the silliest of things?

Who cares about a hurricane? Not mgmt