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“Ma’am, it’s a bus not you-know-who’s Island.” (TW…maybe?)

Call center for a public transportation agency.

Lady calls in and asks which bus she takes to get somewhere and as I’m reading out the directions she interrupts me to ask: “These calls are recorded, right?”

“Yes, ma’am.”

“Good. I want it known on the record that I *am not* involved in child sex trafficking. And anyone planning my murder will be killed.”

“…Indeed. So, you take the 101 to Oak and Main…”

She didn’t say another word about it. Thankfully.

What do you think?

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Tale from a 3rd party T-Mobile call center

When the customer knows your job better than you do.