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Setting: I work in a call center for a company that provide some sort of public transportation. I work in the rewards section of this company.
So I get a cold transfered escalation. Yay no context and yelling from the get go. They are upset that they only got z credited to their account from a booking when they were expecting xyz that they had paid. Reviewed the account and confirmed they got the correct amount and whereas they might have paid xyz only z was eligible to go on the account.
I try to guide them to where they can see this information online, but they refuse. Then they break out this gem
C:Well thats not what the terms and conditions on your website says.
Me: Ok guide me to where you ate seeing this so we can go over it together.
C: Oh I couldn’t be bother to navigate your website so I just googled it
Me:*deep breath* OK I have found the page you are on, and under the rewards section it does say that you only earn on z not on xyz. You can also look at *insert different part of the website, that says the same thing just condensed into one sentence instead of 42 freaking legalese lines.
C:Well that page says something completely different (spoiler alert, it doesn’t), how am I supposed to know which to follow? And I saw that your website says I get xyz, so I’m going to contact your regulatory agency and report you for false advertising.
Me: *wondered if bashing my head into a wall until I die would be easier than continuing this conversation* I’m sorry you feel that way, unfortunately those are our terms and there is no way we could even make it so xyz would apply.
C: this is bullshit *click*
Me: Oh thank fuck
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