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One time, when I was working for a large regional bank’s call center, this guy was screeching on and on about how there was some document or other (I honestly don’t remember) he needed us to send him. He was also hurling personal insults at me that were *really* unacceptable (think everything from family tree to sexual preference). By that point, I’d worked in call centers long enough that I really didn’t give a damn. Then he started in on a tirade about how it takes so long to get something that we must still be using the pony express to send out mail. At that point, I had enough.
I actually interrupted the guy, confirmed his mailing address and told him that as soon as I got off the phone, I’d go downstairs to the stables and pick out the fastest pony we had…and *personally* ride the document down to him (he was in Florida). I then asked him if there was anything else I could do for him. He mumbled “no” so I thanked him for calling and disconnected the call. I did send the document out to him, of course…using a slightly faster delivery method…and then went about the rest of the day. I was just waiting for the tap on my shoulder for someone to tell me to go to HR. I mean, that was a seriously fireable call. It was *so* wrong that I still can’t believe I said it. I had never popped off on a customer like that before…or since. I spent an entire week on edge just waiting to be called to HR…but I never was. I don’t know if I just got lucky and nobody ever listened to the call, or if someone did and just had a sense of humor and thought the jerk deserved it.
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