My real name is one that often can be gender-neutral, so keep that in mind as I tell the story.
Me: “Thank you for calling (blank) this is usedolds, how may I assist you?”
Me: “Yes, sir. How may I help you today?”
Caller: “Your name is usedolds?”
Caller: “My ex wife’s name was usedolds.”
Caller: “She was a C*NT! She treated me like shit, usedolds! Like SHIT!”
Me: “…totally understand. So did you need…anything?”
Caller: *sighs loudly* “Fine…”
Call proceeds normally from there.
Therapy, dude. It’s called therapy. Look into it.