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Back in 2011, I was already a 10 days away from being a regular employee at this call center, I was about be 7 months on the job at that point. Regularization happened only after you prove yourself for 6 months out on the call floor so training was excluded. As we were a young team, there were already a few of us who left. For me, I just wanted to get the official 6 months of working experience and then leave as I didn’t want to stay longer than I needed, I wanted a job in IT which I would get a few months after.
So during that month, I was in full gear, I got a commendation call, I scored perfect on my customer surveys and even my QA scores were perfect, I was gonna be the first of the team to get his picture on the agent of the month wall. Our manager even called the team as “my team” when our trainer/team leader isn’t around as I was top dog score-wise. But another guy was the real emotional and motivational driving force of the team, the manager just saw numbers. Anyway, the entire team was pulling their weight and we were 3 days away from being a top team of the month. The significance was, if you score top team of the month even once during the quarter, you get to pick your shift during the next rotation. But like I said, I was nearing 6 months, so about 1 week prior to that day, I told the trainer I wanted to quit, immediately. He let one of our previous teammates resign immediately but they had their reasons, I had mine. Now since the manager let her do it, I thought he’d let me go as well. He didn’t, he tried to sell me this dream of staying with the team and the company and the program and replacing him one day, but that wasn’t for me. I wanted a job in IT and I just wanted work experience to put down on my CV.
So after the manager denies my immediate resignation (we talked on a Wednesday), I decided that I was just gonna leave without saying a word after the Friday shift of that week. I can still remember that last day, one teammate got a funny call, another got a commendation call, and another just found out that they got a perfect survey score. Everyone in the team at that point had perfect attendance, if we kept that up until Wednesday the following week, top team of the month was ours especially with my scores. But like I said, I already made up my mind at that point that I wouldn’t be coming back after that shift. I can still remember the look on two of my teammates’ faces right as I was gonna go down the elevator and leave for that day. Some of them wanted to drink somewhere, I just wanted to go home and never come back.
I did come back to that place though, a few weeks after I left when I got my first job in IT. Upper management doesn’t really care about every call center agent that leaves without saying a word so they signed my exit papers and validated my work experience. I bumped into one of my old teammates as I left the building one last time, he was still nice enough to not blame me for leaving. I found out from our trainer/team leader that after I left, the team didn’t get top team coz my attendance wasn’t perfect, and then one more person left the team. The rest of the team was now short of people to justify a roster under a lead so they got broken up and integrated into other teams.
I still feel guilty about the way I left, but I don’t regret my decision. Because I knew that if I didn’t leave, I would’ve been complacent and not gone after my goal because I had tasted success with something I was never really fond of to begin with.
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