[ad_1]
I work at a call center for one of the largest telecommunications companies. I joined in October and didn’t start taking calls till early December. I was so excited to work for this company because of the amazing pay/benefits and what I thought was an amazing work culture. This is my first cc job and I don’t think I can take it anymore. From the customers that think they deserve free things, to the customers who make me sit on a call for half an hour explaining how to install a sim card. I do virtually everything on accounts besides advanced tech support. $20/hr is something Ive never made before along with the benefits and monthly incentives. I’m terrified of quitting due to not being in the best place financially. I have IBS I have filed paperwork for and got approved for 2 extra breaks a day and it’s still my fault and I get a talking to every week about my bathroom usage. I can’t take any more of this micromanaging. I’m sorry I’m taking an extra 30 seconds to note the account properly so we no longer have to deal with this issue. I’m told to be compassionate and empathetic but then have to try to sell to someone who’s $800 past due by 50 days and ruin any rapport I’ve built. My higher ups and customers both tell I’m doing an awesome job especially for being new. This is my first taste of “office” work and I don’t think I’ll ever return if it’s like this. I was planning on using the free college benefit and position over to computer science but I can’t handle this job. I’ve applied for a part time position with the same company but at a retail position. It’s going to be a pay cut but if it’s any better than not having literally ANY free time during work, it’ll be worth it. Thank you to all who have posted their experiences with call centers. I realized that it never gets better and this is not the industry for me. The coaches act like they care so much about us but as soon as I have a medical concern due to my IBS (can put me out of work sometimes because of the pain) it’s do you have enough PTO for that? Like bro why isn’t it okay that I accept I won’t get paid? If anyone has any advice for me I’d love it, I’m terrified of leaving because of my current financial situation and the incredible benefits afforded by this company
[ad_2]
