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Incoherent Snarling Noises

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Working with the public will make you apathetic. I feel it gets worse with every year of my career/working life.

Today, a customer called in furious.

Her policy did cancel due to a computer error on our end where she was charged twice and sent two refunds back.

BUT

She went out of the country for several weeks and never checked if we received her payment or not.

I sort out her issue, have the funds reapplied, policy reinstated, and all the time, while I should be filled with sympathy, I’m just gnashing my teeth.

*Customer*: YOU cancelled my insurance!

Me, thinking: I did not cancel your policy, darling, I merely had the misfortune the of getting your call. Actually, *I* just reinstated your insurance, so you’re welcome.

*Customer* – AFTER I ran up my hold time to help her: I DEMAND AN APOLOGY FOR THIS!

Me, thinking: Sure, I’ve already apologized three times in the past five minutes while you’ve been ranting, and although it was our error, you’re the one who went galavanting abroad without verifying we got your payment, but you want another apology? Ok then, fine…….I’m very sorry for your inconvenience, ma’am.

*incoherent snarling noises from the other end of the phone*

Me: Per our accounting department, please be advised to destroy your refund check to avoid fees come your bank as funds have been reapplied.

Customer: WE WOULD NEVER DO THAT!

*incoherent snarling noises intensify*

Right, well, we take about 50 calls a day from geniuses who have and since you’re the type that leaves the country without making sure something’s been paid, my hopes weren’t too high…….

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Who provides QA for the QA department?

But I have an accout with youuuuu