Never before in working in customer service have I encountered such a pompous, snobby, entitled, bubbled enclosed customer in my career.
Started off as any other normal call “Hello, thank you for calling ABC Company, how can I assist you today?”
He responds, “I’m not able to get on your website, the page keeps saying ‘Too Many Redirects’.”
Me: “Okay, so I can definitely be more than happy to help you, what is your… \[verification\]”
Customer: “\[verifies account info\]”
Me: “Okay, thank you! Sorry to hear you’re not able to get on our website. Our website is ABCcompanyAccountLogInHereNotARealWebsiteHopefully.com to log in. What device and browser are you using?”
Customer: “Well, like 90% of humanity, I have an iPhone and I’m using Safari. Why am I not able to get on your website?”
Me: “Ah, well, I do apologize, but our website is not compatible with Safari, but it is compatible with Google Chrome and Firefox and Opera.”
Customer: “Why not? 90% of humanity has an iPhone, and I’ve done IT! I am NOT going to change what’s on my phone because of your website!”
Me: “Sir, I can understand, but our website is not compatible with Safari, not your iPhone. In fact, we do have a pretty neat app you can download that’s tailored to your iPhone! It’s the ABC Company Account App you can find on the Apple App Store.”
Customer: “No, I’m not going to download your app and use storage space on my iPhone especially when I only need to log into my account for 30 seconds! My iPhone should be compatible with your website because 90% of humanity has iPhones!”
Me: “Sir, again, your phone is compatible with our website, it’s the Safari browser that isn’t compatible…”
At this point, we pretty much were going in circles.
Customer: “Fine, let me pay my bill over the phone without a processing fee.”
Me: “I do apologize, but there is going to be a processing fee to pay over the phone. I can still help you with your payment if you’d like.”
Customer: “This is stupid, I’m not going to pay a fee! Especially how 90% of humanity has an iPhone, and your website is not compatible with my phone, I am not paying any stupid fee! This is stupid, you’re stupid, let me speak to a manager or waive the fee!”
Me: “Okay, I can definitely be more than happy to get you to a supervisor. What is the best phone number for them to call you back–”
Customer disconnected on me.
He was heavily emphasizing that “90% of humanity” has iPhones. Like, I wanted to say “Dude, get out of your own little bubble. Not everyone has a $1,200 dollar phone now-a-days. If you want to keep whining about not being able to get on our website, that’s completely fine you have every right to do so, but here are the solutions that I’ve provided to you. Whether you follow my solutions or not, then that’s completely up to you. Have a great day.”