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The reason why I never give out my work email to customers and other short stories

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I had emailed something to a customer 6 months ago. They decided that the best way to get help on a new, unrelated issue, is to reply to an email from the person who helped them 6 months ago. Straight in the trash, everytime. I am not your personal representative for this company!

Next, a fun little story I Iike to call “No, I will not transfer you, I promise I can help!”

Caller: “Hi, I was just talking to Jenny, can you transfer me to her?”
Me: “I think she’s assisting another customer at the moment, but I can help!”
Caller: “Oh, good, what are your hours?”

…Jenny is not the only person here who can give you our hours or the customer service email or tell you the requirements to transfer power into your name, or tell you your bills due date, or tell you how much internet costs. This happens multiple times a day.

Caller: “Can I talk to Billy? He just sent me a form to sign up for internet…but I have some questions”
Me: “He’s not available, but I can help! What’s your question?”
Caller: “How much is your cheapest package?”
You mean for our lowest speed…that’s listed on the form…the form that you are currently looking at? Oh shoot, I better get Billy, cuz I have no idea how to read to give you the answer you need 🙁

And my personal favorite:
At least 3 times a day, I get the ol “Hi, I was just talking to you, you just sent me a form?” 99.999% of the time, they did **not** just speak with me, or even someone with a similar sounding name. Ooh, and “Well, if it wasn’t you, who was it? They sent me this form, do you know who it might be? Is there anyone else in your department?”
For some reason, our customers think there is one, *mayyybe* two people in customer service. Every time I tell them there’s 20 of us, they gasp and exclaim” wow, really?!”
I mean, yeah…we service 6 different counties and 55k meters, as well as internet service to about 15k people.

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