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Yesterday I took a call from someone who was calling about authorization charges on his CC. I saw from the notes that he had called already one time and the previous rep had explained how it worked and that it was not a hard charge, just an authorization. I went into the same spiel as the previous rep, attempting to explain it again, but before I finished he blew, and I would get about three words out and he would talk over me. He demanded a sup and I told him that the sup would give him the exact same info, but he still wanted a sup. Well OK, then the accusations of harassing him started. I’m thinking say what now. ha I put him on hold and started doing the process of contacting a sup. She advised to go back to him and explain it again, and as you can imagine that just pissed him off more and again, he would talk over me and I was “harassing him” because I wouldn’t get a sup and I was wasting his time and he was going to get me fired too. So I go back to my sup and state he still requests a sup, she tells me, OK do the email the sups require, so I go back to the jerk and when I tell him, I’m working on the documentation. and it will be one business day follow up, he blows again and after he blasts me again and tells me I’ve harassed him, he disconnects. (Thank you!!!) Do you think I sent that email for a call back, oh no, I did not because he disconnected.
Anyway that was a first, the customer said I was harassing them. I think he needs to purchase himself a dictionary and look up the word harassment, although I seriously doubt he would have any inkling that he exactly what he was attempting to do to me.
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