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“So, do you think you’re ready to be put in the phones?”

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My trainer asked me this after showing me ONE thing on the computer, and listening 3 one-sided phone conversations. This was all the training I received and she wanted to know if I was ready to answer calls. How am I supposed to know when I’m ready when I don’t even know what questions the customers are going to ask me? I said “yes, I’m think I’m ready” because what else am I supposed to say? I didn’t want to look bad and she made it sound like I was just telling people about their balance due. I was put on the phones and I was 110% not prepared. I didn’t know how to look anything up and I had to put customers on hold so many times. I’m better now but I spent the whole first month expecting to be fired.

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What do you think?

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Don’t call if you’re not ready

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