Heya. As always I work for the major emergency roadside assistance (ERS) provider for the U.S. We send you technicians when your car breaks down.
Our cast of characters
OL: Obstinate Lady
Me:Thank you for calling ERS company, this is ME, how can i help you
OL:You need to send me a truck, I have ERS
Me: alrighty, are you in a safe location
OL: yes, have you dispatched a truck yet? How far away are they?
Me: no ma’am first I need a little moreinformation *asks verification info*, oh I see you have a balance due we need to catch you up to day in order to send out service
OL: No, I will not pay $××.×× I will figure this out on my own *hangs up*
2ish hours later
OL: how much does it cost to purchase *service*
Me: will you need to use it or are you purchasing it just due to interest
OL: HOW MUCH DOES IT COST
Me: explains pricing, reveals she actually needs to renew and not purchase a new membership.
OL: Brings up same random price from earlier. Gives up after 5 minutes of me responding the exact same way every time.
Me: takes payment.
OL: *while I am taking payment* have you dispatched a truck yet
Me: no ma’am, I need to know where you are first and get some more information first.
OL: I am not interested in giving you that information until you dispatch a truck for me
Me: okay: asks normal ERS questions
OL: no I will not give you the address of where I am
Have you dispatched a truck yet?
Me: ma’am I need all of the information before I can send a truck out to you x3
OL: no I will not give you the year make and model of my vehicle until you send me a truck.
OL:I don’t know what’s wrong with the car, just send a truck already.
Me: recapping call, doing disclosures
OL: yelling over me, I am not interested in any of this until you send a truck out
Me: ma’am, I can not send a truck out until after we go over this information
Me: finishes up, places call
OL: hangs up.
This all would have gone so much faster if she had just been willing to answer any of the questions. How on earth could I send a truck out when I didn’t have a name let alone an address or even what the freaking issue with the car was in the first place.