How many tasks do you usually do?

I’m very new to this role (3 months) we provide help to our customers through multiple options Calls, Live Chats and Emails. All at the same time when they come in we have to take them immediately. Is this something you get used to and can adapt to? Any advise is more than welcome!

What do you think?

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“Why do you need my name?…… I want to speak to your supervisor.”

That be customer who thinks they will get what they want by contacting a different agent, be my guest!