You’re never quite good enough…

You meet your metrics – not good enough. You stay extra hours – not good enough. You train other colleagues who think your great, management disagrees – not good enough. What is it about call centres that no matter how hard you try, how much effort you put in you’re never quite good enough? Is this the psychological game these modern day work houses play? Sorry I’m new to this game and feeling both depressed and completely beaten down

What do you think?

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Manager doing everything to avoid taking an escalation

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