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First call of the day. He came in screaming, wouldn’t listen to anything I said. He kept saying I was making excuses and my company needs to run with an iron fist like he ran his. Mind you, the problem he called in for can take up to 3 months to fix and it’s not anything I, as a CS rep, can do anything about. About a half hour, I told him I do not have to take his abuse and swearing and I have given a few suggestions that he has ignored and what would he like me to do in the realm of what I could possibly do. I just couldn’t control it and I said that he needs to stop yelling and swearing and does he actually think that is going to help him get what he wants. I told him I would see what I could do(which is nothing) and get back to him. He hung up on me. This is not how I want to start my day.
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