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that time I got fired from telemarketing job

About 5 years ago, I was ready to go home and me in all of my infinite wisdom decided to answer the phone. This guy called either confused or drunk, I don’t know.
The Man says that a guy from our agency called him and I guess he hung up on him and he was a bit agitated.
as it turns out the agent before me was handling his call and didn’t end it properly.

Me already tired and exhausted,had called my manager to help with the call because I could barely understand him, where I messed up is calling him an idiot with a hot mic on, needless to say I was fired on the spot.
The company closed down a month later, you live and you learn

What do you think?

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How do you deal with rail-roaders?

Manager doing everything to avoid taking an escalation