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Me and my husband used to work for a phone, internet, and cable provider that services the nation. There was a wide spectrum of people who called.
I stopped working there, but my hubby still does. Everyday, he’s got back to back calls from Ethel needing help getting the TV of of channel HDM11 and people too cheap to get their own tech specialists and expecting him to help them fix their wiring in their walls (or any other pointless task well outside the D-mark)
The call volume got worse and worse – turns out they decided to take half the repair team and move them to assist their mobile activation department. So not only are they severely understaffed, management has also blessed him with the added pleasure of taking 1/3 of his remaining department and move them to help with some new service they’re trying to pull. (Who would have guessed that mobile services are more popular than old assed landlines?)
This is just one of latest decisions that upper management of the company has [improved]. Great job. Excellent decision making. Wait, why is our staffing dwindling? And why are people unhappy with the call wait times?
Use that CEO salary fueled brain and take a guess.
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