i can do this all day sir we dont have call handling time here

right now im speaking with a customer whos nagging me to death for almost an hour now because the phone he is calling about doesnt exist in our database and on his account and theres no monthly bill for that phone as well

so im just here playing nintendo switch while he’s spitting fire bars lmao but i dont want to release him because im playing and im not ready to accept next call yet

What do you think?

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can managers STOP telling me to smile more during calls ?

When you try to explain something to someone who has no grasp of business scale