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I worked in an airline Call center for 30 years. I try to repress most of those memories because most of those years were spent in the Complaint Dept. Even the last 10 years working from home could not soften the daily assault on my brain.
I had a customer who needed to buy a ticket to a family wedding. Convo started off badly when I asked where she was leaving from and she said “here”. Yeah.
Going to which airport? “I don’t remember but it’s in *Tatertown*!” I checked her frequent flyer account…no info. After googling and exhaustive research I gave up. I could not locate *Tatertown*. “OH THAT’S NOT THE REAL CITY NAME! *chuckles* THAT’S JUST WHAT WE CALL IT!”
I managed to locate *Potatoville* near a major airport. “That’s it! You people should be trained better. That took forever!” An hour of my life I’ll never get back.
And added to my misery…I found the perfect flight times and a very low price but she insisted on calling back even though there were only 2 seats left. She was also upset that I addressed her by name…because she gave me her frequent flyer number. “HOW DO YOU KNOW MY NAME? THAT’S AN INVASION OF MY PRIVACY!”
And those 2 damn seats were mysteriously on hold & unavailable all damn day & most of the next week! Whoops.
Two weeks later while working complaints I saw an email from this lady because the flights she wanted were no longer available and the price was so high! “That girl promised to hold that price for 7 days!” Um no. She demanded compensation! I did call her back and listened to her entirely fabricated story to which I replied, “I really don’t remember the call like that. I’ll go back and listen to the recording again just in case. I’ll certainly call you back if there is any reason for compensating you!” She asked if that was me she spoke with. Then hung up. The best end to any call in my book!
I had to retire because I literally stopped caring what I said to anyone and I was told specifically that sarcasm was prohibited.
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