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Customer surveys

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Depends on the call center but you know what’s messed up? I can get 5 really good survey and then I get that one customer that I can’t make happy and they give me a low score. That ends up screwing my metrics up so much. I hate that one bad survey can plummet my metrics and get me in trouble.

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What do you think?

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“Meter Readings are the customer’s responsibility”

This job is sometimes really dark