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M is me and C is the customer.
M: Thank you for calling <Company> Technical Support, my name is im_mr_b. How may I help you?
C: Can you transfer me to Billing please?
M: Sure. Let’s get the account verified here and then we can do that.
Account gets verified…
M: Great, thank you for the verification. May I know the reason you wish to speak to Billing?
C: My bill is currently $80 for 100 mbps Internet and TV and I’d like it to be $30 with taxes and fees included for the lifetime of the account.
So tempted to say we can’t do that…
M: I see. I can put you in the queue now so they can see what they can do for you. It does appear we are on an hour wait for Billing. Sorry about that. It seems they’re really busy today.
C: This is really important, can’t you put me in the front of the queue?
Sigh.
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