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Told a customer to suck a dick

Well this happened about 10 minutes ago. I was on a call and doing okay she was extremely mean and kept yelling at me and using profanity. She called a couple times before getting to me and everyone left the same notes stating how abusive she was. I still offer her the best help I could throughout this interaction. She exclaimed that she has Bipolar disorder but that does not give her a pass to abuse someone trying to help her. Anyway, towards the end of the call she said “suck a dick dirty bitch” I said “suck a dick” back and hung up. I honestly can’t believe I just did that. Now for a little background I have been contemplating quitting for months now and I was about to quit tomorrow but I think I might as well do it now. I wrote my manager an email explaining this, we shall see what she says!

What do you think?

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Free pass? (Wholesome)

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