I had a video call scheduled today with my primary care physician. 20 minutes beforehand I got a call from the scheduling group. She called to make sure I had everything I needed at my end to do the video conference. I didn’t expect any problems, but just to be sure we verified a few things and I was ready to roll. As she was starting her sign-off script, I interrupted. I thanked her and told her that I thought it was an excellent thing to make things go smoothly. She seemed surprised.