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Some callers are *committed* to misunderstanding. Today in particular I have repeated the exact same information at least 5 times for callers who know exactly what I’m saying, but since it’s not what they want to hear, they make me repeat myself 1000 times. I’m also on mobile so sorry it’s so ugly, lol.
Me: your medication has been denied. You will need to appeal. For an appeal you will need-
Caller: well why does it need an appeal?
Me:it was denied. For an appeal you need-
Caller: what do I need for an appeal?
Me: a letter of medical necessity. You can send it to-
Caller: so why does it need an appeal? Why didn’t it just get approved?
Me: it was not approvable because (reason). Therefore it needs an appeal.
Caller: so it was denied? And needs an appeal?
Me: yes.
Caller: what do I need for an appeal?
Me: a letter of medical necessity.
Caller: and where do I send it?
Me: *gives number*
Caller: so what do I need to send?
I am counting down the days until I can finally leave this hell hole.
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