Is it normal to not be able to handle call centre work?

I’m currently working at a call centre for a bank. I like the pay and benefits but I feel despite a month of training I don’t know what I’m doing and my mentors don’t send enough time constructively going over how I’m supposed to do stuff. Moreover, they’re up my ass when I spend time after a call trying to go over things. A lot of training wasn’t very practical and I basically have relearn all the procedures again.

TBH I’m just sick of being an emotional punching bag for crappy customers I can’t hang up on and who are usually too dumb to solve their own problems. I can handle ticked off customers in a physical setting but I don’t want to be someone’s emotional punching bag for however long it takes.

Am I wrong for planning to quit? I feel like my nerves are shot already and I don’t have time to interview or apply for jobs I actually want. I just feel bad for throwing away a job opportunity.

What do you think?


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  1. You are NOT wrong for quitting a job that isn’t a good fit for you. Call center work is not for everyone. I might go so far as to say it’s not for most self-respecting people. I’ve worked for two different call centers, the last position equivalent to the one you describe. I’m relating to everything you are saying about the poor training and mentorship, being forced to take heaps of abuse over the phone without being allowed to draw the line and disconnect the call, the leadership being critical of your efforts to improve your knowledge…because it’s all about flipping as many calls as possible without losing your shit. Really, it’s little better than slavery. I left my job after six months and I don’t know how I lasted that long. Trust me, your mental health is not worth what they are paying you, even with benefits. Mental health is beyond a price tag. Please do what’s right for you and don’t worry about “throwing away a job opportunity.” You’re releasing it to the next person who needs it, and fear not, your seat will be filled in no time. This is the truth of the call center–everyone there is a cog in the machine. When a part breaks, they will rush in to insert a new one quickly and keep the machine running. It’s quantity over quality, why do you think your training was so rushed? It’s a little problem called high turnover. Go forth and find something better. When you do, you’ll look back and heave a sigh of relief.

  2. You’re not wrong in any way for not being able to handle it. People get PTSD from jobs like this (I am one of them). I worked at a call center twice, once for one year and one for just under two, and I can tell you that if you’re in a position where you can get out of that because it’s too much, that you absolute should and there’s absolutely nothing wrong with you at ALL for not wanting to be anyone’s punching bag for 8 hours a day, five days a week.

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Quit my Call Center job today-It went well