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In Which A Caller Makes Me Laugh

Here I come again, gentle readers, from the reservations office that also handles resort activities!

Today, it’s a silly one for a change. Dialogue edited for clarity, etc.

I’ll be Me, she will be Funny Lady (FL).

(Ring ring)

Me: Good morning, (my office), this is MazdaValiant, how may I assist you?

FL: Hello! I’m looking to buy a season pass for my son, who’s in the military.

Me: (consults supervisor about a military discount) Okay, active duty military who live or are stationed in (my state) can get a complimentary season pass in person at the window. The only discounted items are day tickets.

FL: (Realizes that she read our website incorrectly) Oh, okay! (Laughter)

Me: Anything else I can assist you with today?

FL: A brain!

Me: (Bursts out laughing) That is unfortunately beyond my capabilities!

FL: (Still laughing) Okay, honey, thanks for all your help today! Have a good rest of your day!

Me: You do the same! Bye now! (Click)

She really made my day.

What do you think?

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For the first time in my career a customer cussed me out relentlessly and called me stupid. It really got to me.

Note to QA