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Does no one check their credit card statements?

I work escalations.
I get this case at least once a week.
“I want a refund”
OK, why?
“I haven’t used it”
I’m sorry, you have to contact us to cancel.
“I didn’t realize I was paying”
It’s a monthly bill, it’s clearly labeled on your credit card statement.
“I don’t look at those”
Well, I will file this as an I D 10 T error and can offer you 3 months back.

Seriously, who doesn’t look at their credit card statements in 18 years?

What do you think?

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“I need help so Im just gonna refuse to do anything you say! Hows that?!”

Customer pissed me off so much, I nearly cried in frustration