I work escalations.
I get this case at least once a week.
“I want a refund”
“I haven’t used it”
I’m sorry, you have to contact us to cancel.
“I didn’t realize I was paying”
It’s a monthly bill, it’s clearly labeled on your credit card statement.
“I don’t look at those”
Well, I will file this as an I D 10 T error and can offer you 3 months back.
Seriously, who doesn’t look at their credit card statements in 18 years?