Just because you’re a repeat guest doesn’t mean we can violate company policy for you. Just ask this guy. I’ll be Me, he will be Repeat Guest (RG).
Me: Good afternoon, (my office), this is MazdaValiant, how may I assist you?
RG: I’m looking to make a reservation for this coming winter. Is it possible to get (specific room)?
Me: I can certainly note that request, but I can’t promise it.
RG: I get you. But if you could note that.
Me: I will when we get to that point.
(I click a few icons)
Me: Okay, I have (room type) for (price).
RG: That’s pricier than usual! There’s gotta be something you can do, yadda yadda yadda…!
Me: Unfortunately, I don’t have any valid promotions going on.
RG: Is there any way I can just put down (amount) rather than (deposit required)?
Me internally HAHAHAHAHAHA No.
Me to RG: No, that goes against policy. I could be written up for that.
RG: What if I booked a two-night stay, then called back like five minutes later? I’m just trying to find a way to pare down the deposit. I have some past stays…
Me: 10 to be precise.
Me internally: Thank you for being transparent in your efforts to game the system.
Me to RG: I understand wanting to save a bit, but again, this is the policy.
Unexpectedly, he relents.
And we fill out the reservation as normal.