I was fired from my call center job back in October after almost a year and a half of working there. I half-expected it considering I was absolutely miserable, having had a mental breakdown mid-shift multiple days, with no long-term support to help me get through the hell that is having to answer customer calls day after day. I had to go back on SSRIs because of that job despite weaning myself off of them several years ago. When my boss called me in for a “check-in” meeting, I just looked so tired and defeated when I also saw the HR representative there too.
I was lucky enough to get hired within two months for a customer support role that paid 40% more than what I made in the call center. Not only that, but the company didn’t provide phone support, only emails. I cried out of relief and joy because I no longer had to dread the inevitable ringing that came in the moment I clocked into my old job. The team I’m working with now even all vocally expressed their dislike towards phone work.
I recently started working through my new company’s ticket queue, and it dawned on me, as I logged off for the day, just how depressed I was working at a call center. Some of my friends who also have clinical depression would describe having a constant gloomy filter over everything they were seeing. I thought I didn’t feel that way, until I noticed that I was seeing my environment with a new glimmer of clarity.
Respect to the people who can do call center work long-term, and my best wishes to those hoping to leave it. After working in two separate call center jobs for four years, I’m so relieved that I was able to escape it like some of the stories I’ve read here. I hope those looking to leave all have a similar positive outcome.