Pros of Advancing in a Call Center


As one who recently got promoted from my call center role to more of backend operations, I thought I would share some pros.

– You are bringing new and valuable insight into other departments to help overall better engage with your customers.

-Having flexibility. No more having scheduled breaks. I can take them whenever I please.

-No more constantly being on the phone. I haven’t heard the phone ring in a month and I couldn’t be happier.


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Anyone else get customers doubting your name because it’s foreign and you’ve got a fluent English accent?

Why should I pay for a phone I don’t have!