He said at some point the files he’s backed up all has to do with his application as a local judge. I was helping him check which files have been backed up.
Me: Okay, open Migration Assistant then Restore from Time Machine backup.
Cx: Omg is this gonna restore my backup?
Me: No. Basically later it’ll show which files were backed up. Stop there and don’t hit Continue, or it may duplicate your files.
Cx: It’s asking for a password, what do I do?
Me: Either enter your login password or the one you used for backup.
Cx: It’s saying changes will be made? Will this ruin my computer? Will I not be able to start it again?
Me: No. This is normally done to restore backups, so it’s asking you if it can make changes as a security measure.
(Later in the chat…)
Cx: It’s RESTORING! I NEED TO DO SOMETHING!
Me: Did you see the files yet?
Cx: WHAT DO I DO???
Me: It won’t restore unless you saw the files and hit Continue. Did you?
Cx: I HIT CONTINUE EARLIER
Me: Yes, we did, to get to those files. I’m asking once you saw the files, if you even did, then did you hit Continue?
Cx: Do I press back?
Me: Send a picture how it looks.
Picture shows their external drive being read and it very clearly states it’s checking resources. He’d make a pretty fucking terrible job if he can’t comprehend what’s already on his fucking screen.
Me: Nowhere does it say it’s backing up. It’s checking resources/checking files available.
I should note this is the 5th time I’ve had to repeat this.
Cx: ok, good. So do I eject now?
What a fucking moron.
Me: Well, have you seen the files yet as you wanted?
Me: Then don’t, until you see the files as you wanted to do so.
Cx: Can you call me
And so I set him up for phone support. I had to notate he’s overly panicky and specifically noted too that they may have to assure him a couple times that everything’s fine and working the way it should.