I had a woman call in today because she couldn’t get Netflix to work on her tv it kept saying her password was incorrect. I instructed her to call Netflix because we don’t handle account issues.
Janet: So you can’t help me
Me: No because your issue has nothing to do with the tv
Janet: But I’m using the app on your tv
Me: Still has nothing to do with issue like I said call Netflix.
Janet: So what am I supposed to do no
Me: You call Netflix!
Janet: I want to speak to your manager
Me: No, is there anything else I can help you with today?
Janet: I want your first and last name and badge number
Me: No thank you for calling placeiwork have a great day ma’am
I put the phone on mute
Karen: Hello! Hello! I want to speak to a manager. I know you’re there Hello! MANAGER NOW! You Fucker FUCK YOU.
Shell called back a second third and forth time. Since I’m the only agent on the phones today she kept getting me i would answer and she would immediately hang up.