I just love when we’re having system errors and they make us assist customers like that.
Trying to verify a customer while refreshing the system every two seconds to see if this time it’ll work while the customer lose their patience even before properly starting the call.
It’s evens better when after like 10 attempts I’m able to verify the customer only to realize that I have to transfer them to a different department and they start yelling at me for being incompetent.
But the absolute best is when after like 8 minutes on the phone trying to verify them when I’m finally able to verify them, the system completely crashes and I have to ask them to call later.
But hey, I’m super grateful for this little over $4 per hour, 48 hours a week with unpaid lunch time job because I get to do it from home in my pajamas and I save in transport 😀