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Almost made it to end of shift

So for the last year I’ve been logging out of my phone system 5 minutes before the end of my shift, per instructions from my previous supervisor. I got a new supervisor a month or so ago and they told me that that has to stop per their instructions, not a change to company policy. Today, four minutes before the end of my shift I got stuck on a 20 minute call with someone who’s following up on five device claims and wanted to know small details about each of them. So on a day where I should have been able to finish my shift and clock out on time, I got stuck with someone who kept asking the same stupid questions over and over and it just ruined my day. I know I might be nitpicking, but I can’t be the only one that this bugs the living shit out, of right? This job is ruining my mental health, it’s hurting my marriage and I’m looking for other things but no luck so far.

What do you think?

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On a side note I looked her up on Facebook…

Don’t scream at me because your deductible is what it is. You chose it!