I work for a car rental company as an escalation agent. Basically when a customer demands a supervisor I take the call.
Mobile format, so I’ll keep it brief.
H: Thank you for calling rental car company, my name is HenriquesDumbCousin, may I have your name?
C: Hello HenriquesDumbCousin, are you the manager at the Salt Lake City airport location?
H: Sorry but no, I’m a supervisor in a call center for general reservations, how can I assist you?
C: My flight just landed, and I want to know why there’s a line of a hundred people and only one agent at the counter?
H: I do apologize ma’am, I’m not at the actual location so I wouldn’t be able to know why they’re understaffed.
C: I paid 1200 USD for my three day rental. I need you to call the airport and get more employees.
H: If I called the location, the only employee working there would pick up the phone and tell me that there’s nothing he can do.
C: Then I need you to call someone and bring more employees.
H: That’s not possible ma’am.
C: This is ridiculous!
H: I’m sorry for the inconvenience, but I won’t be able to help you.
C: I will leave a negative review today, and tomorrow, and everyday until your company goes broke.
*I swear they don’t pay me enough*
H: Quite honestly… get a life ma’am…
C: DO SOMET…