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Why would anyone contact us and then not trust us?

Lady enters my chat queue with a software issue for her tablet. I ask for the serial number for proper filing and guidance and her response was, “I do not trust you with that information. From which country are you chatting?”

I was still wrapping my head around her stupidity when they sent another message, “Bye. Love you, honey!” and closed the chat session.

What does my country have to do with anything anyway? I’d have most likely disconnected on them should they say they don’t trust me because of my country (I love this rule lol, no more discussions, if they’re racist or something, we end chat right away!)

This happened in 6 minutes total and I was like, “WTF just happened?”

What do you think?

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Last call of the day is always a wild ride.