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Customer: So I send an email to cancel the account but that was a mistake.
Me: No worries, your account won’t be canceled.
Customer: You sure?
Me: Yes.
Customer: …You don’t sound so sure.
😐
Like, how else should I say this? Are you not satisfied by getting exactly what you want? What would make me sound sure.
I have found that customers somehow don’t like yes or no as an answer, but why?
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