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In Which This Reservationist Refuses To Be Bullied

It’s been a busy day in my office lately.

Of all the entitlement I’ve ever dealt with, this takes the cake. I’ll be Me, he will be Entitled Golfer (EG)

(Ring ring)

Me: Good afternoon, (my office), this is MazdaValiant, how may I assist you?

EG: I’m looking into a golf trip (and he lapses into an explanation about past trips and who knows what else)

Me: (I get the information for the reservation he wants) Let’s see if I can find you a pair of cottages. (Clicks a few buttons) Okay, I have these cottages. Based on (package), that would be (price) apiece.

EG: Did you increase your prices?

Me: Honestly I don’t know.

EG: Last year I paid (significantly lower price).

Me: To be honest, I don’t know what to say, except that the prices are what they are, and unfortunately not open to negotiation. I can get the cottages by themselves for (lower price), but it wouldn’t include golf rounds.

EG: I go to all these tournaments and this is how I get treated?! What kind of resort are you running?

Me: I understand, but again, I don’t have the authority to negotiate rates.

EG: You know what? You seem to have quite an attitude. Why are you giving me such a hard time?

Me: I’m trying to assist you—

EG: (interrupting me) I’m calling back later to speak with someone with patience! (Click)

I confided in my supervisor immediately after.

Me: (reiterates above call)

S: There will always be some people who act like that. Just ignore it.

Me: I’m going for a walk. Want anything from (store on my resort)?

S: No thanks.

For every bully there are a bunch of fellow snowboarders to vibe with.

What do you think?

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