It’s been a busy day in my office lately.
Of all the entitlement I’ve ever dealt with, this takes the cake. I’ll be Me, he will be Entitled Golfer (EG)
Me: Good afternoon, (my office), this is MazdaValiant, how may I assist you?
EG: I’m looking into a golf trip (and he lapses into an explanation about past trips and who knows what else)
Me: (I get the information for the reservation he wants) Let’s see if I can find you a pair of cottages. (Clicks a few buttons) Okay, I have these cottages. Based on (package), that would be (price) apiece.
EG: Did you increase your prices?
Me: Honestly I don’t know.
EG: Last year I paid (significantly lower price).
Me: To be honest, I don’t know what to say, except that the prices are what they are, and unfortunately not open to negotiation. I can get the cottages by themselves for (lower price), but it wouldn’t include golf rounds.
EG: I go to all these tournaments and this is how I get treated?! What kind of resort are you running?
Me: I understand, but again, I don’t have the authority to negotiate rates.
EG: You know what? You seem to have quite an attitude. Why are you giving me such a hard time?
Me: I’m trying to assist you—
EG: (interrupting me) I’m calling back later to speak with someone with patience! (Click)
I confided in my supervisor immediately after.
Me: (reiterates above call)
S: There will always be some people who act like that. Just ignore it.
Me: I’m going for a walk. Want anything from (store on my resort)?
S: No thanks.
For every bully there are a bunch of fellow snowboarders to vibe with.