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A customer says that a meter reader who lives near her is a breach of her privacy

I work for a UK energy company. For customers that are elderly, disabled or people that cannot access their electric or gas meters, we employ/are affiliated with a company that reads meters, not just for us but for other suppliers too. She said that her neighbor helped her read her meter as its too high for her. The neighbor explains to her that it’s his job to do so he is knowledgeable about how an energy company works. She called earlier to report that a meter reader lives near her previous flat (just right across the street) and that’s the reason why she moved. She wants to report her neighbor and will go to the Ombudsman to report a breach of privacy.

She wouldn’t even let me explain or even get a word in. She just kept on ranting and ranting and ranting.

What do you think?

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