I’ve been working in a call center for Bank of America for 3 years and saying I hate my job is an understatement. Every single day I get yelled at and cussed out over things I don’t get to decide on such as fees, check holds, etc.
It wasn’t so bad at first but there are so many things we have to micro-manage such as surveys and call times which management values more then the actual job of doing things the customer wants.
I’m so devastated and mentally exhausted that I would literally be dead than alive. Quitting is not really an option because of the income situation and the amount I make. I sob and worry to death ever day and I wish I could just die so I don’t have to live this miserable life and not worry about letting my family down. I can’t talk to any therapists because I can’t afford it. How do you guys cope?
I was dealt a shitty hand doing something that’s mentally killing me for a living. I wouldn’t wish this on my worst enemy. I never knew how cruel people could be until I started working here and management doesn’t care, I’m just another number for surveys.
I don’t have any sick time or vacation time. I’m at my wits end..