Hi hi fellow phone jockeys!!!
I’m a veteran at a scheduling call center and to say I’ve worked there too long is an understatement.
I have a lot of things going on personally, and typically I am able to shut that off for work but for previously mentioned reasons, I wasn’t as willing to put up with Karen’s and Richards today.
So Richard called in to move his appointment. I obliged and we agreed on a new time. The convo goes as follows;
Richard: make sure your rep calls me before to ensure I’m home.
Me: I understand sir, but your rep will be driving from a previous appointment so to comply with safety laws, they are not permitted to be on the phone while driving. This is a set appointment so you can expect him at the agreed upon time
Richard: well you’ll be wasting your time if I’m not home.
Me: Sir, if this time isn’t the best we can move to a time that is more convenient for you, or if something should come up feel free to give our office a call and we’ll be happy to make changes. Our policy + the law does not permit the reps to use their cell phones while driving.
Richard: OR I can just cancel my appointment since you wanna be a fucking bitch.
Me: okay, I’ll cancel you out. Have a great day! click
I don’t reward adult tantrums 🙂