Caller: I’m completing your online form and I don’t understand the question.
Me: me which question are you up to?
Caller: this one. The one with no answer
Me: ma’am can you tell me what the question is , the number?
Caller: this ONE!!! I haven’t answered it……where my mouse is clicking!!!
Me: Ma’am,I can’t see where your mouse is….I can’t see your screen…..
Caller: you’re hopeless!!! CLICK